Information We Collect
When you contact us or book a repair, we collect the details you give us. That includes your name, phone number, email address, and the service address where we'll work on your washer or dryer.
We also collect information about your appliance and the problem you're having. For example, the brand, model, and a description of the issue. If you visit our website, we may collect basic technical data like your IP address, browser type, and pages you view.
How We Use Information
We use your contact details to schedule your repair, send appointment reminders, and follow up after the job. We also use them to provide updates about your service.
Your appliance information helps our technicians diagnose the problem faster and bring the right parts. We may use your email or phone number to ask for feedback or to share occasional tips about maintaining your washer and dryer. You can opt out of these messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and referral sources. This helps us improve our site and make it easier for you to get in touch.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access the information needed to perform their services and are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors. They are contractually obligated to keep your information confidential.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we'll take steps to ensure your privacy is respected.
Data Retention
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
For example, we may retain your repair history for a reasonable period so we can help you with future issues or warranty claims.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing. To exercise these rights, contact us using the details below.
If you receive marketing messages from us, you can opt out at any time by following the instructions in the message or by contacting us directly. We'll honor your request promptly.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the new version on this page and update the effective date. We encourage you to review this policy periodically to stay informed.
Your continued use of our website or services after any changes means you accept the updated policy.